Support


 

Hello there Aesthetic Expert! Welcome to the supprt page!  The AddoAesthetics Team wants to be sure that your user experience is as seamless as possible so we've put together this page to be sure that you have all of the information that you need to contact us + provide our answers to some frequently asked questions.

You may contact our support team anytime by emailing us at [email protected].  Our office hours are Monday - Friday between the hours of 8:00AM - 5:00PM Pacific Standard Time.  A member of our support staff will get back to you within 48 hours of your initial email during business hours.  

Thank you for being a part of our community! 

FAQs


 

What if I want to cancel my membership or course and receive a refund?

  • You may request a refund for Spa Retail Rockstar within 14 days of purchase by emailing [email protected].  We process all cancelations during our normal business hours which are Monday - Friday between 8:00AM - 5:00PM Pacific Standard Time.  If a request to cancel membership is received after normal business hours or on a holiday it will be processed on the next business day.
  • You are free to cancel your membership to Spa Marketing Made Easy - The Community at any time.  You may do so by sending an email with your request to [email protected].  We process all cancelations during our normal business hours which are Monday - Friday between 8:00AM - 5:00PM Pacific Standard Time.  If a request to cancel membership is received after normal business hours or on a holiday it will be processed on the next business day.  Once we cancel your membership it is effective immediately. You will no longer have access to the members only site or to the private Facebook group.  We do not offer refunds on cancelations that are received after a payment has processed.  For example, if your monthly payment is processed on the 3rd of every month please submit your cancelation request during normal business hours on the last business day prior to the 3rd if you do not want to be charged for the following month.  We will not issue any refunds. 


Does my course expire?
No. Once you have successfully purchased Spa Retail Rockstar you will have lifetime access to the content. You will also receive updates to the training material and bonuses if/when they become available!

If you purchase a membership to the Spa Marketing Made Easy - The Community, you will have access to all of the content during your time as a member.  When you cancel your membership you will no longer have access. 

What if I have a question regarding the course content?
If you have a question regarding the the course content, inside of your membership you are welcome to post your questions and comments directly under the training video you are viewing. Once you have submitted your question or comment, our admin is notified and Daniela has a chance to personally view your questions and comments.

Please Note: When posting your question or comment, please select the video that best relates to your question or comment.

What if one of the training videos is not working (stops playing, won’t load, etc.)?
First and foremost, we apologize for the inconvenience.  Our videos are hosted using Wistia, a top of the line video hosting software platform. Every once and awhile, a “glitch” will occur.

We first suggest refreshing the page to see if the video will now play.  If the problem persists, please contact our customer Support Team at [email protected].  When contacting them, please include the page URL and the specific video that is not working. They will prioritize the problem and reply to you promptly.

Have a question about something not listed here?  

Simply contact our support team at [email protected] and they will get back to you within 48 hours.